Original Thereadz Shipping and Return Policy

Order Processing and Shipping

Processing times vary depending on the product, design, quantity, and level of customization. Estimated processing times will be provided on the product page, invoice, or order confirmation.

Shipping time begins after production is completed and the order is transferred to the shipping carrier. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside the control of Original Thereadz.

Customers are responsible for providing a complete and accurate shipping address. Original Thereadz is not responsible for delays, returned packages, or lost shipments caused by an incorrect or incomplete address supplied by the customer.

Tracking information will be provided when available.

Custom Design Approval

Before custom apparel enters production, Original Thereadz will provide the customer with a design sample, digital mockup, or proof showing the proposed artwork, wording, colors, placement, and other requested details.

The customer is responsible for reviewing the proof carefully, including:

• Names and spelling

• Dates and numbers

• Design placement

• Garment color

• Design colors

• Size selections

• Quantities

• Any other customized details

Production will not begin until the customer approves the design proof.

Once the customer provides approval, the design and order details are considered final. Any changes requested after approval may require additional charges and may delay production.

The design proof or sample is provided for approval purposes only. Approval of the proof confirms that the customer accepts the design as shown.

Custom Apparel — Final Sale

All custom-made, personalized, printed-to-order, embroidered, or specially requested apparel is final sale.

Custom apparel cannot be returned, exchanged, or refunded because:

• The customer changed their mind

• The wrong size was selected by the customer

• The customer no longer wants the item

• The approved design, spelling, color, or placement is later reconsidered

• The customer approved the proof before production

Original Thereadz is not responsible for errors that appeared on the approved design proof and were accepted by the customer.

Custom apparel may qualify for correction, replacement, or refund only when:

• Original Thereadz produced something different from the approved proof

• The wrong garment, size, color, or quantity was provided due to our error

• The item arrived damaged or has a verified production defect

Minor color differences caused by lighting, computer or telephone screens, garment materials, ink, embroidery thread, or the printing process are not considered defects.

Standard Merchandise Returns

Eligible non-custom merchandise may be returned within 7 calendar days after delivery.

To qualify for a return, the item must be:

• Unworn, unused, and unwashed

• In its original condition

• Free from stains, odors, damage, or alterations

• Returned with its original tags and packaging, when applicable

Customers must contact Original Thereadz and receive return authorization before mailing an item back. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for eligible standard merchandise returned because of personal preference, incorrect sizing selected by the customer, or a change of mind.

Original Thereadz will cover reasonable return shipping costs when:

• The wrong item was shipped

• The item arrived damaged or defective

• The finished custom product materially differs from the customer-approved proof

Photographs of the product, packaging, and shipping label may be required before a claim is approved.

Refunds

Returned merchandise will be inspected after it is received. Customers will be notified whether their refund request has been approved or denied.

Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable unless the return resulted from an error by Original Thereadz.

Items showing signs of wear, washing, misuse, stains, odors, damage, or alterations are not eligible for a refund.