Original Threadz Custom Order Policy

At Original Threadz, every custom order is produced according to the customer’s approved specifications. Please review the following policy before submitting payment.

1. Quotes and Order Approval

Custom-order pricing is determined by:

• Garment type and brand

• Quantity and sizes

• Number of print locations

• Design size and number of colors

• Printing or embroidery method

• Artwork preparation

• Requested completion date

A quote is not considered final until the garment details, artwork, quantities, sizes, colors, and production requirements have been confirmed.

2. Required 50% Deposit

A 50% deposit is required before any garments are ordered, artwork is finalized, or production begins.

The deposit confirms the customer’s order and allows Original Threadz to purchase garments, materials, transfers, ink, embroidery supplies, and other production necessities. A 50% deposit is consistent with policies used by other custom-apparel businesses, which commonly require half of the order total before production. (Mysite)

The remaining 50% balance must be paid before the completed order is shipped, delivered, or released for pickup.

Production will not begin until the required deposit and any applicable artwork fees have been paid.

3. Artwork and Design Fees

Artwork creation is a separate professional service and is not automatically included in the garment price.

Customers may submit print-ready artwork at 300 DPI at the final print dimensions. Preferred formats include:

Adobe Illustrator .AI • .EPS • Vector .PDF • .SVG • Transparent .PNG

Artwork that requires correction, recreation, vectorization, color separation, background removal, resizing, or original illustration may incur an additional fee. Published apparel-industry examples range from approximately $15 for minor artwork assistance, around $45 for simple vectorization, approximately $75 for standard design recreation, and around $125 or more for complex color separations. Some shops charge approximately $60 per hour for production artwork. (Rebyl.com)

Recommended Original Threadz Artwork Pricing

Artwork Service

Recommended Fee

Basic text, resizing, or minor cleanup

Starting at $25

Background removal or simple print preparation

Starting at $35

Simple vector recreation

Starting at $50

Standard custom apparel design

Starting at $75

Detailed design or advanced illustration

Starting at $125

Original complex artwork

Starting at $175

Additional major revisions

$25–$50 each

The customer will receive the artwork price before design work begins.

Artwork fees are paid separately and are non-refundable once design work has started.

4. Mockups and Proof Approval

Original Threadz will provide a digital sample or product mockup showing the proposed design placement.

All preliminary mockups will contain an Original Threadz watermark or trademark and are provided solely for review and approval. Watermarked artwork may not be copied, printed, reproduced, distributed, or provided to another printer without written permission and full payment.

The customer is responsible for reviewing:

• Spelling and wording

• Names and numbers

• Colors

• Garment style and color

• Design placement

• Print dimensions

• Quantities and sizes

Approval must be provided in writing by text message or email. Once the customer approves the mockup, Original Threadz will produce the order according to that approved version.

5. Revisions

The quoted artwork price includes the number of revisions stated in the customer’s estimate.

Minor corrections may be included. Major changes, new concepts, redesigns, or changes requested after approval may require additional fees and may extend the completion date.

6. Cancellations and Refunds

Because custom garments and artwork are produced specifically for each customer:

• Artwork fees are non-refundable after work begins.

• Deposits are non-refundable after garments or materials have been ordered.

• Orders cannot be canceled after printing, pressing, embroidery, or other production has begun.

• Custom products cannot be returned because of a change of mind, incorrect size selection, or an approved design decision.

However, Original Threadz stands behind its workmanship. If the completed order contains a verified manufacturing defect or an error made by Original Threadz that differs materially from the approved mockup, we will evaluate the issue and provide an appropriate correction, replacement, store credit, or refund.

Customers must report verified defects or production errors within seven calendar days of receiving the order. Items must be unworn, unwashed, and returned for inspection when requested.

7. Completion Dates

Estimated completion dates begin after:

1. The quote is approved.

2. The 50% deposit is received.

3. Artwork fees are paid.

4. The final mockup is approved.

5. All sizes, quantities, colors, and garment selections are confirmed.

Completion dates are estimates unless a written rush-order agreement has been approved. Supplier delays, inventory shortages, shipping disruptions, and customer-requested changes may affect the schedule.

8. Artwork Submission

Send artwork and order information to:

kinglovejah@gmail.com

Use the subject line:

Custom Order Artwork – Customer’s Full Name

Include:

• Full name

• Telephone number

• Type of apparel

• Quantity and sizes

• Garment colors

• Print locations

• Requested completion date

• Description of the project

For direct assistance, call or text:

347-723-8304

9. Customer Agreement

Payment of the artwork fee or 50% deposit confirms that the customer has reviewed and accepted the Original Threadz Custom Order Policy.